Home › General Terms and Conditions
General Terms and Conditions
1. Scope
These General Terms and Conditions apply to all orders placed via the NordTread online shop.
2. Conclusion of contract
The presentation of products does not constitute a binding offer. A contract is concluded when we confirm your order or dispatch the goods.
3. Prices and payment
All prices include statutory VAT. Shipping costs are shown separately before the order is completed.
4. Delivery
Delivery is made to the address specified in the order or to a selected partner garage.
5. Retention of title
The goods remain our property until full payment has been received.
6. Warranty and liability
Statutory warranty rights apply. Our liability for slight negligence is limited to foreseeable, contract-typical damage.
7. Applicable law and consumer protection
Swedish law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice does not deprive consumers of mandatory protection granted by the law of their country of residence.
8. Product information and availability
Product images are illustrative. Technical specifications, tyre dimensions, load and speed indices must be checked against the vehicle manufacturer’s requirements. Stock and delivery estimates are not guarantees until the order is confirmed.
9. Delivery, garage fitting and express services
Paid in-stock orders received before 16:00 local warehouse time on a business day are normally dispatched the same business day. This is a dispatch target, not guaranteed same-day delivery, and remains subject to payment, stock and carrier collection. Checkout shows the delivery method, selected garage and all surcharges before payment. A partner garage contacts the customer separately to confirm a fitting appointment; same-day or priority fitting applies only after that garage confirms it.
10. Returns, defects and complaints
NordTread offers consumers a 30-day return period from delivery, including the statutory 14-day withdrawal period and without limiting mandatory rights. Request a return at [email protected] with the order number; for damage, an incorrect item or a defect, attach photographs. Change-of-mind goods must be unused, unmounted and undamaged. The customer bears direct return costs for change-of-mind returns; NordTread bears reasonable costs for verified defective, transit-damaged or incorrectly supplied goods. Full details, refund timing, exceptions and the model notice are set out in the Return Policy.
11. Payment and fraud prevention
The available payment methods are shown at checkout. Payment data may be processed by the selected payment provider. We may pause or cancel an order where payment, identity or fraud checks fail and will refund amounts that are not due.
12. Contact and disputes
Customer-service and legal notices may be sent to [email protected]. Consumers may refer an eligible dispute to ARN in Sweden or to the competent consumer body in their country. Courts with mandatory consumer jurisdiction remain available.